We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect information you provide to us through our services, including SMS, MMS, chat, and any other communication channels.
Last Updated January 1, 2021
This privacy notice for CopeBUILT ("we", "us", or "our"), describes how and why we might collect, store, use, protect, and/or share ("process") your information you provide to us when you use our services ("Services"), such as when you:
- Visit our website at (HERE), or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
- email, call, text, or message our office staff via phone, SMS, MMS, Chat, social media messenger accounts, and any other communication channels
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at (484) 748-7708.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? Facebook and Instagram will share your username and profile link when you contact us through those platforms. We may view and save web-based satellite or street view images of your home publicly available on google or real-estate websites. We may receive call recordings of phone calls with clients who reach out to us through Google Guaranteed or Directorii. We do not receive any other information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How to exercise your rights? The easiest way to exercise your rights is by contacting a law professional. We will consider and act upon any request in accordance with applicable data protection laws.
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the services, or otherwise when you contact us.
Personal Information Provided by You: The personal information that we collect depends on the context of your interactions with us and the services, the choices you make, and the products and features you use.
Opt-In Information: We collect information when you voluntarily provide consent to receive communications from us, such as through SMS, MMS, or chat platforms. This includes the type of messages you expect to receive.
The personal information we collect may include the following:
- names of people and pets in your household.
- phone numbers
- email addresses
- home, business & mailing addresses
- photos & video provided by you, or taken of you, your home, and project by our staff during the process of providing you with an estimate or quote for construction and renovation services.
- chatbot transcription history
- telephone conversation recordings
Sensitive Information: We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
In Short: Some information -- such as your Internet Protocol (IP) address and/or browser and device characteristics -- is collected automatically when you visit our site.
We automatically collect certain information when you visit, use, or navigate the site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our site, and other technical information. This information is primarily needed to maintain the security and operation of our site, and for our internal analytics and reporting purposes.
The information we collect includes:
- Device Data: We collect device data such as information about your computer, phone, tablet, or other device you use to access the site. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system, and system configuration information.
- Location Data: We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the site. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location settings on your device. However, if you choose to opt out, you may not be able to use certain aspects of the site.
- Usage Data: We collect information regarding your interaction with our messaging services, including message frequency and content.
In Short: We process & use your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our site, including:
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service, and to ensure you receive the content you opted in for.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our services.
- To send you marketing and promotional communications. We may process the personal information you send to us for marketing & promotional purposes, if you have explicitly provided consent and this is in accordance with your marketing preferences. You can opt out of marketing emails at any time.
- To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
- To evaluate, improve, and protect our services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our services, products, marketing, and your experience.
- To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
- To bill accounts and maintain payment records. We may process your information to secure and provide you with the requested service.
- To identify and solve technical problems. We may process your information to help improve technical issues that may arise concerning the Website, its information, products and services.
- To send users messages through automated technology. We may process your information in order to send you automated voice calls, text messages, voicemails, and emails.
- Compliance with Industry Standards: We adhere to industry standards and comply with legal obligations regarding the collection, storage, and use of personal data. This includes, but is not limited to, compliance with Twilio’s Acceptable Use Policy, the CTIA’s Short Code Monitoring Handbook, and other applicable communication regulations.
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
We may process your information if you have given us specific permission (i.e. express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e. implied consent). You can withdraw consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
- if collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- for investigations and fraud detection and prevention
- for business transactions provided certain conditions are met
- if it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
- for identifying injured, ill, or deceased persons and communicating with next of kin
- if we have reasonable grounds to believe an individual has been, is, or may be a victim of financial abuse
- if it is reasonable for the collection of electronic communications and data without consent in certain situations, especially when it is necessary for law enforcement or national security purposes. This can be compared to the idea of collecting information without consent if it would compromise the accuracy or availability of the information during an investigation.
- if disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
- if it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
- if the collection is solely for journalistic, artistic, or literary purposes
- if the information is publicly available and is specified by the regulations.
In Short: We may share information in specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Subcontractors and Strategic Referral Partners: We may share or transfer your name, phone number, address, email, project details, photos and videos to an established subcontract or Trade Partner in connection with our good-faith efforts to provide you with the Construction, Renovation, Improvement, and Home Repair services you requested.
- Otherwise: We do not sell, share, or provide your personal data, including mobile information, to third parties or affiliates for marketing or promotional purposes. Your information is only used internally to provide the services you have opted into, such as messaging or customer support, and is not shared with any third parties outside of what is strictly necessary for delivering these services. Opt-in data and consent for text messaging will never be shared with any third parties.
We ensure all data is used solely for the purposes of delivering the services you have requested and in compliance with applicable laws and regulations.
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. We keep bookkeeping records as required by the IRS and standard accounting practices.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our site at your own risk. You should only access our site within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at our office (484) 748-7708.
In Short: You have rights that allow you greater access to and control over your personal information. You may Opt-Out from subscriptions at any time.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying "STOP" or "UNSUBSCRIBE" to the SMS messages that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. Upon receipt of the "STOP" message, we will confirm your unsubscribe status and you will no longer receive messages from us. You will then be removed from the marketing lists. However, we may still communicate with you for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
If you have questions or comments about your privacy rights, or the personal data we hold about you, or to correct inaccurate or incomplete data, you may call our office at (484) 748-7708.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
In Short: You are granted specific rights regarding access to your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:
A | Identifiers: Contact details such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name.
YES
B | Personal Information: Name, contact information, education, employment, employment history, and financial information.
YES
C | Protected classification characteristics under state or federal law: Gender and date of birth
YES
D | Commercial Information: Transaction information, purchase history, financial details, and payment information
YES
E | Biometric Information: Fingerprints, DNA, Retinal pattern, and Iris pattern.
NO
F | Internet or Other Similar Network Activity: Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements.
YES
G | Geolocation Data: Device location.
YES
H | Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information: Images, recorded video and audio, call and videocall recordings created in connection with our business activities.
YES
I | Professional or Employment-Related Information: Business contact details in order to provide you our services at a business level or job title, work history, and professional qualifications if you apply for a job with us.
YES
J | Education Information: Student records and directory information.
NO
K | Inferences Drawn from Collected Personal Information: Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics.
YES
L | Sensitive Personal Information
NO
We will use and retain the collected personal information as needed to provide the Services or for:
- Category A - As long as the user has an account with us
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information?
Learn about how we use your personal information in the section, "HOW DO WE PROCESS YOUR INFORMATION?
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.
We have not disclosed, sold, or shared any sensitive information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share sensitive information in the future belonging to website visitors, users, and other consumers.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
Additionally, our standard home improvement contract includes a media and marketing release, which, when signed by our client hiring us to complete work, will expand expressed consent & permissions granted to us by the client, regarding personal information, photos, videos, likeness, interviews, etc.
If you have questions or comments about this notice, you may call our office at (484) 748-7708.